Shipping Policy

Effective Date: 2025-03-28
Last Updated: 2025-03-28

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Thank you for supporting Audience of One through your merchandise purchases! Below you'll find everything you need to know about how we handle shipping.

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1. Processing Time

• Orders are typically processed within 3–7 business days after payment is received.

• Processing times may be slightly longer during high-volume periods (e.g., product launches or holiday seasons).

• You’ll receive an email confirmation with tracking details once your order ships.

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2. Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times (after processing):

  • Canada & U.S.: 5–10 business days

  • International: 10–20 business days (depending on destination and customs)

Note: Delivery times are estimates and may vary due to carrier delays or customs processing.

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3. Tracking Information

• Most orders come with a tracking number, which will be emailed to you once your order is shipped.

• If your tracking info hasn’t updated within 5 business days, please contact us for assistance.

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4. International Shipping

• Yes, we ship worldwide!

• International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

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5. Delivery Issues

• Audience of One is not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Lost, stolen, or delayed packages once in the hands of the courier

• If your package is missing, please contact the shipping carrier with your tracking number first, and then reach out to us if needed.

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6. Contact Us

Have questions about your order or shipping?

📧 Email: admin@ao1collective.com
📦 IG DMs @ao1_collective are welcome for updates, but email is best for tracking/resolutions